Saibhagavan Poola

Salesforce Developer & Administrator

Vayalpad, IN.

About

Highly accomplished Salesforce Developer & Administrator with over 3 years of experience in the IT industry, specializing in the end-to-end development, testing, implementation, and administration of Salesforce CRM platforms. Proven expertise across Sales Cloud, Service Cloud, and Lightning Experience, adept at resolving complex challenges and enhancing system functionalities to deliver high-quality solutions and drive continuous improvement in Salesforce CRM and related systems.

Work

Accenture

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Salesforce Developer

Bangalore, Karnataka, India

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Summary

Led Salesforce development at Accenture for a major consulting client, focusing on scalable UI, complex Apex logic, and efficient automation to enhance Sales Cloud features.

Highlights

Designed and built reusable Lightning Web Components (LWC) for scalable UI development, improving user experience and system modularity.

Developed complex Apex logic and ensured high code coverage with unit testing, maintaining robust and reliable Salesforce applications.

Automated workflows across Sales Cloud, significantly enhancing operational efficiency and streamlining business processes.

Optimized existing code to increase performance across Sales Cloud features, resulting in improved system responsiveness and user satisfaction.

Collaborated with cross-functional teams and clients to translate complex business needs into scalable Salesforce solutions, aligning with strategic technology objectives.

Major Advertising Firm (Client Engagement)

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Salesforce Developer & Administrator

Bangalore, Karnataka, India

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Summary

Managed comprehensive Salesforce development and administration for a major advertising firm, driving system enhancements, data migration, and user adoption.

Highlights

Developed and customized Salesforce applications by creating Custom Objects, Custom Fields, and Validation Rules, enhancing data integrity and business process flow.

Managed and resolved nearly 80% of existing tickets, reducing the backlog from 500 to less than 20 within 2 months, significantly improving operational efficiency.

Redesigned and optimized Salesforce automation functionalities across key modules (Opportunity, Lead, Campaign, Leave Management), increasing user adoption and streamlining business processes.

Managed deployments using Change Sets and Flosum tools, ensuring seamless production releases and maintaining system stability.

Formulated and implemented best practices for performance enhancement, including comprehensive testing and application development.

Education

Not Specified

Not Specified, Not Specified, India
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B.Tech Electronic and Communications Engineering Grade: 8.2 CGPA

Not Specified

Not Specified, Not Specified, India
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Diploma Electronic and Communications Engineering Grade: 92%

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Not Specified, Not Specified, India
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SSC General Studies Grade: 82%

Certificates

Salesforce AI Associate

Salesforce

Flosum Certified Professional

Flosum

Salesforce Certified Platform Developer I

Salesforce

Salesforce Certified Administrator (WI22)

Salesforce

Copado Fundamentals I

Copado

Skills

Salesforce Development

Apex Programming, Visualforce, Salesforce Lightning, SOQL, LWC Components, Apex Test Classes, REST API, SOAP API, Code Coverage.

Salesforce Administration & Configuration

Sales Cloud, Service Cloud, Salesforce CRM, Declarative Tools, Custom Objects, Custom Fields, Validation Rules, Page Layout, Record Type, Workflow, Profiles, Roles, Permission Sets, Sharing Settings, Standard Objects, Customization.

Data Management & Migration

Data Loader, Data Import Wizard, Workbench, Data Migration.

Deployment & Release Management

Change Sets, Flosum, Production Releases.

Methodologies & Testing

Agile/Scrum, Functional Testing, UAT Support, Test Cases, Defect Resolution, Performance Enhancement.

Business & Technical Collaboration

User Requirements Gathering, Cross-functional Collaboration, Stakeholder Engagement, Technical Challenges Resolution, Business Needs Translation.

Soft Skills

Multi-tasking, Prioritization, Deadline Management, Self-motivated, Self-confident, Process-driven, Team Player.